Privacy Policy

Introduction

Astemic Holdings LLC ("we," "our," or "us") respects your privacy. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information when you visit our website or communicate with us via email.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect minimal information when you communicate with us via our contact form or email. The information we may collect includes:

• Name: Your full name
• Email Address: Your email address for communication purposes
• Subject: The category or topic of your inquiry
• Message: The content of your inquiry or message
• Technical Data: IP address, browser type, and timestamp (collected automatically by our hosting provider and form processor for security and spam prevention purposes)

Important: We do not use cookies, tracking pixels, or analytics tools on our website. We do not collect browsing behavior, device information, or usage statistics beyond what may be collected by our hosting provider and form processor for security purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and communicate with you
• To evaluate potential business relationships or engagements
• To comply with legal obligations and protect our legal rights

We do not:

• Sell, rent, or share your personal information with third parties for marketing purposes
• Use your information for advertising or promotional purposes
• Track your browsing behavior or create user profiles

Data Storage and Retention

Contact Form Submissions: When you submit our contact form, your information is processed by Basin (our form backend service) and delivered to our email system. Basin retains a copy of your submission for operational purposes and spam prevention.

Email Communications: Email communications (whether from our contact form or direct email) are stored in our email system. We do not store your information in a separate database beyond standard email storage and Basin's form submission records.

Retention Periods: Communications are retained in accordance with our retention practices and business needs. Retention periods may vary based on the nature of the inquiry, business relationships, and legal requirements. You may request deletion of your information at any time by contacting us.

Security Logs: Our hosting provider (Cloudflare) may retain security logs containing IP addresses and technical data for security and fraud prevention purposes, in accordance with their privacy policy and retention schedule.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption in Transit: All data transmitted through our website is encrypted using industry-standard encryption
• Secure Email: All email communications use industry-standard encryption protocols
• Access Controls: Access to email systems is restricted to authorized personnel only
• No Client-Side Storage: We do not store personal information in browser cookies or local storage

No method of transmission over the Internet or electronic storage is completely secure. While we implement commercially reasonable security measures to protect your information, we cannot guarantee absolute security.

Third-Party Services

We use the following third-party services to operate our website and contact form:

• Cloudflare Pages: Website hosting and content delivery. Cloudflare may collect technical data for security purposes. See Cloudflare's Privacy Policy.
• Basin (usebasin.com): Form submission processing and email delivery. Basin processes your contact form submissions, stores submission data, and delivers the information to us via email. Basin is GDPR-compliant and implements appropriate security measures. See Basin's Privacy Policy.
• Cloudflare Turnstile: Bot protection and spam prevention for our contact form. Turnstile is a privacy-friendly CAPTCHA alternative that performs minimal data collection for security verification. See Cloudflare's Privacy Policy.

Data Processing: When you submit our contact form, your information is sent to Basin for processing and then delivered to our email system. Basin acts as a data processor on our behalf and processes your information solely for the purpose of delivering your message to us.

Third-party services operate under their own privacy policies and terms of service. We have selected service providers that maintain strong privacy and security standards and are GDPR-compliant where applicable.

Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

• Right to Access: You have the right to request copies of your personal information
• Right to Rectification: You have the right to request correction of inaccurate information
• Right to Erasure: You have the right to request deletion of your personal information
• Right to Restrict Processing: You have the right to request restriction of processing your personal information
• Right to Data Portability: You have the right to request transfer of your data to another organization
• Right to Object: You have the right to object to processing of your personal information

To exercise any of these rights, please contact us using the information provided below. We will respond to valid requests in accordance with applicable law.

Your Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we collect, use, and disclose
• Right to Delete: You have the right to request deletion of your personal information
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided below. We will respond to valid requests in accordance with applicable law.

International Data Transfers

Our website is hosted on Cloudflare's global network. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses approved by relevant authorities.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Changes will be indicated by updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us via email at contact@astemic.com.

For privacy-related requests (access, deletion, correction), please include "Privacy Request" in your email subject line and provide sufficient detail for us to verify your identity and process your request.