Privacy Policy

Introduction

Astemic Holdings LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our contact form.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information that you voluntarily provide to us when you submit our contact form. The information we collect includes:

• Name: Your full name as provided in the contact form
• Email Address: Your email address for communication purposes
• Subject: The selected inquiry category
• Message: The content of your inquiry or message
• Technical Data: IP address, browser type, and timestamp (collected automatically by our hosting provider for security purposes)

Important: We do not use cookies, tracking pixels, analytics tools, or any other tracking technologies on our website. We do not collect browsing behavior, device information, or usage statistics beyond what is necessary for security and form submission.

How We Use Your Information

We use the information we collect solely for the following purposes:

• To respond to your inquiries and communicate with you
• To evaluate potential business relationships or engagements
• To comply with legal obligations and protect our legal rights

We do not:

• Sell, rent, or share your personal information with third parties for marketing purposes
• Use your information for advertising or promotional purposes
• Track your browsing behavior or create user profiles
• Store your information longer than necessary

Data Storage and Retention

Form Submissions: When you submit our contact form, your information is immediately processed and sent via email. We do not store form submissions in a database or on our servers. The data exists only temporarily in server memory during the email transmission process and is then deleted.

Email Retention: Once delivered to our email inbox, your inquiry is retained in accordance with our standard email retention practices. We retain inquiry emails only as long as necessary to respond to your inquiry and maintain a record of our communication. Emails are typically retained for up to 2 years unless there is an ongoing business relationship or legal requirement to retain them longer.

Security Logs: Our hosting provider (Cloudflare) may retain security logs containing IP addresses and technical data for security and fraud prevention purposes, in accordance with their privacy policy and retention schedule.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption in Transit: All data transmitted through our website is encrypted using HTTPS/TLS protocols
• Secure Email Delivery: Emails are sent through MailChannels with DKIM signing and encryption
• CAPTCHA Protection: Cloudflare Turnstile protects against automated submissions and bots
• Access Controls: Access to email systems is restricted to authorized personnel only
• No Client-Side Storage: We do not store personal information in browser cookies or local storage

Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Third-Party Services

We use the following third-party services to operate our website and handle form submissions:

• Cloudflare Pages: Website hosting and content delivery. Cloudflare may collect technical data for security purposes. See Cloudflare's Privacy Policy.
• MailChannels: Email delivery service for contact form submissions. See MailChannels Privacy Policy.
• Cloudflare Turnstile: CAPTCHA service to prevent spam and abuse. See Cloudflare's Privacy Policy.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

• Right to Access: You have the right to request copies of your personal information
• Right to Rectification: You have the right to request correction of inaccurate information
• Right to Erasure: You have the right to request deletion of your personal information
• Right to Restrict Processing: You have the right to request restriction of processing your personal information
• Right to Data Portability: You have the right to request transfer of your data to another organization
• Right to Object: You have the right to object to processing of your personal information

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Your Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we collect, use, and disclose
• Right to Delete: You have the right to request deletion of your personal information
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 45 days.

International Data Transfers

Our website is hosted on Cloudflare's global network. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses approved by relevant authorities.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us through our contact form.

For privacy-related requests (access, deletion, correction), please select "Other" as the subject and include "Privacy Request" in your message, providing sufficient detail for us to verify your identity and process your request.